NTT Communications Corporation (NTT Com), the ICT solutions and international communications arm of NTT, has brought into service the Asia Pacific Gateway (APG) cable linking Japan to multiple Asian nations.
NTT Com said the APG cable would increase data transmission capacity in the Asian region, improve connectivity between various regions and countries and improve redundancy by means of diverse routing.
The 10,400 km APG network uses 100Gbps per wavelength optical transmission technology and has a total capacity in excess of 54Tbps, the highest of any network in Asia, according to NTT Com. It has landing points in Mainland China, Hong Kong, Taiwan, Japan, Korea, Malaysia, Singapore, Thailand and Vietnam.
NTT Com has established two landing points in Japan where the APG cable will connect to the Pacific Crossing-1 cable which runs from Japan to the US.
NTT Com has also implemented diverse landing points in Hong Kong and Singapore for the APG and for the Asia Submarine-Cable Express cable, launched in August 2012. As a result, NTT Com says it now has totally diverse cable routes between the US West Coast and key economic hubs in Asia.
NTT Com’s Arcstar VPN tops for customer satisfaction
NTT Com’s Arcstar Universal One global VPN service has received a number one customer satisfaction designation from the UK marketing services firm Ocean82 for the sixth consecutive time.
The selection, which is based on predicted organic growth and overall customer satisfaction, was published in Ocean82’s Voice of the Customer: Global Data VPN benchmarking report.
Ocean82 CEO Janet Watkin said: "NTT Com consistently strives to provide a superior customer experience and their customer satisfaction rating for global data VPN reflects their leading position, ahead of major rivals in the Ocean82 independently produced competitive league table measuring user experiences."
NTT Com also received gold awards for outstanding performance in nine categories, including network operation, secure data transfer, network availability, installation not disruptive, no hidden extras in bills, accurate bills, 24 hour transparent maintenance, end to end network management and bills in currency of choice.
Ocean82 evaluated customer satisfaction with eight global telecom operators by interviewing decision-makers, influencers and end users at more than 1,000 multinational companies. The report considered major categories of customer service and 32 related service attributes.
The other telcos evaluated were: AT&T, BT, Orange Business, T-Systems, Telefonica, Verizon and Vodafone Global Enterprise.