Nick Wilson, managing director, HP South Pacific and general manager, Enterprise Services, HP South Pacific, argues that the key to survival of for communications service providers lies in groundbreaking data analytics. Every moment with a connected customer is a make or break experience. Communications services providers (CSPs) are only too aware that underperformance in delivering a quality customer experience will lead to customer churn. Disruption from new over-the-top (OTT) content providers with new business models threatens traditional revenue streams for…

The relationship between media and telecoms

Written on Wednesday, 07 October 2015 13:19
The telecom and media space is going through significant changes as the way we consume media evolves. New players and new business models are emerging in which telcos have a big role to play, rising to bigger growth opportunities. Nowadays, media consumption, in particular audiovisual content, is changing dramatically with a strong increase in the number of digital devices such as smartphones and tablets which are used frequently to watch videos. Since 2010 reaching 2014, the average time spent on…
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